OUR PARTNERSHIP WITH YOU
Communication
- We will send you a reminder of your appointment by either txt or email, whichever you prefer)
- We will endeavour to let you know if there is anything important concerning your appointment, e.g. if your therapist is poorly and we need to rearrange your appointment. For this reason, please remember to update your contact details with us if you change any of them.
- We will never share your personal or contact details with a 3rd party, and we will not send you spam.
- Unless you say otherwise we will send you our salon newsletter every few months to let you know what we are up to and any special offers or VIP events we have going on.
- You are likely to know how busy we can be! If you need to cancel or rearrange your appointment with us, please call rather than email. We also require a full 24 hours notice to allow our system to indentify anyone on our waiting list wanting that day/time. (For our terms and conditions, see the cancellation section)